Exclusive Membership: Priced at $39.99 per month, including mail management concierge service (up to 9 letters per month) and household management services for one home, such as:

• Mail Concierge (9 Letters per Month)
• Household Service (Single Residence Only)
• - Assistance with Setting Up Mobile Accounts (Up to Two Phone Numbers)
• - Assistance with Exterior Wall and Appearance Maintenance (Up to 2 times per month, or 3 tokens per service)
• - Assistance with HVAC (Heating, Ventilation, and Air Conditioning) Maintenance Calls (Up to 2 times per month, or 3 tokens per service)
•  - Assistance with Plumbing and Drainage System Maintenance Calls (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Electrical System Inspection and Repairs (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Foundation and Structural Inspections (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Door and Window Sealing Repairs (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Smoke Detector and Carbon Monoxide Detector Inspections (Up to 2 times per month, or 3 tokens per service)
•  - Assistance with Landscaping and Gardening Services (Up to 2 times per month, or 3 tokens per service)
• Assistance with Pest Control Services (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Floor Cleaning and Maintenance (Up to 2 times per month, or 3 tokens per service)
• Assistance with Kitchen Appliance Maintenance and Cleaning (Up to 2 times per month, or 3 tokens per service)
•  - Assistance with Laundry Equipment Maintenance (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Bathroom Fixture Maintenance (Up to 2 times per month, or 3 tokens per service)
•  - Assistance with Curtain and Blinds Cleaning and Repairs (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Lighting Equipment Inspection and Replacement (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Chimney and Fireplace Cleaning and Maintenance (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Waterproofing Services (Up to 2 times per month, or 3 tokens per service)
• - Assistance with Security Equipment Inspection and Maintenance (Up to 2 times per month, or 3 tokens per service)
•  - Assistance with Indoor Air Quality Management (Up to 2 times per month, or 3 tokens per service)
• Assistance with Locksmith and Lock Replacement Services (Up to 2 times per month, or 3 tokens per service)
• - Monthly Maintenance of Water, Electricity, Gas, and Waste Management Accounts (Up to 1 time per month, or 20 tokens per service)
• Package Management (Save up to 30% on USPS and UPS Shipping Fees)

Platinum Membership, priced at $59.99 per month, includes all the services provided to Premier Members, plus additional benefits such as managing up to 15 pieces of mail per month, assistance with setting up online accounts, up to 50% savings on USPS and UPS shipping rates, management of licenses and vehicles for two automobiles, and concierge services for lifestyle and entertainment.

Diamond Membership, priced at $89.99 per month, includes all the services offered to Platinum Members. Additionally, Diamond Members receive 10 tokens each month, which can be used for extra services such as health management, educational project management, accounting services, legal affairs management, business registration and licensing management, human resources management, and industry consulting. Additional tokens can also be purchased at a discounted rate if needed.

Currently, unused tokens within a month cannot be carried over or accumulated in the future month’s account for Diamond Members. Tokens are only available for use in paying for additional services as needed.

Yes, any member can purchase additional tokens. However, only Diamond Members can enjoy discounted prices for tokens. Members at other levels may need to pay the standard price for additional tokens.

Please refer to our Terms and Conditions for specific details regarding upgrading or downgrading membership plans. Typically, members can change their plans, but certain restrictions or fees may apply.

Our membership services are limited to use by the registered member or one residential household. However, you may include family members living at the same address.^‡You may add family members living at the same address to your membership plan to enjoy the services we offer. Please note that this may affect your membership fees and the services provided. For specific details, please refer to our membership terms and conditions.

^‡A residential household refers to a maximum of four members who can provide relevant documentation, including proof of address.

Yes, if you move to a new address, please be sure to log into your member account and update your personal information to ensure that our concierge services can accurately assist you. We recommend notifying us before you move and updating your new address information as soon as possible.

For information about the policy on suspending membership plans, please refer to our membership terms and conditions. In certain cases, you may be able to suspend your membership plan, but there may be associated restrictions and fees. Please contact our customer support team to find the best solution for you.

Our personal concierge will strive to handle a variety of requests, but they may not be able to address emergencies. For urgent situations, please make sure to contact the appropriate professionals, such as doctors, lawyers, or emergency services.